Desert Gateway Dental Group

I am extremely satisfied with the care and the service i have received from this office. I have and will continue your office to everyone I encounter that is looking for a dentist.

The person who took my xrays was amazing, friendly, and considerate, as well as the others including the dentist, all professional, clean well versed and friendly, i look forward to a return visit to schedule my program in the near future.

I enjoy going to Desert Gateway Dental. I receive excellent, professional care.

It was a pleasure to be treated by a group of professionals, even though a visit to the dentist is not something I particularly look forward to.

Cean office, professional and curteous staff. Timely proceedures and friendly enviroment. They have my recommendation for the Palm Desert area.

Suggestions Greet all patients when they enter the office. We don't know if "you know" we are here. I did not know there was a sign in sheet? An acknowledgment is expected in all professional offices There is to much "sign here" with out telling the patient what we are signing for? You guys have a sign first approach that makes us uncomfortable. More detail should be offered for services. Example "what type of crown" Advantages and disadvantages. We want to know what we are buying. What options are there?

As a first-time patient, I was very pleased that I was able to get a same-day appointment for an emergency. Everything was handled very efficiently, and although the treatment turned out to be a little more extensive than I had anticipated, I was pleased that, because of the state-of-the-art equipment, it was able to be handled immediately. I will definitely return to this office for my future dental needs.

so far so good

As a new patient I was very pleased with the excellent quality of modern dental care offered and performed during my first appointment.Every staff member that I came into contact with was personable,communicative,well informed and very good at their respective job responsibilities.

When I arrived for my appointment the blonde lady at the font informed me that I had to fill out my health history on the computer. I told her I was not comfortable useing the computer,and could I just write it.After going back and forth for a few minuits I decieded to just suck it up and do what I was told.I cant tell you how close I was to walking out and never going back again.The way this lady treated was so bad I dont know if I can come back again.I am not totally unreasonable,she could of made things better if she was a little nicer and paitent instead of demanding and rude.I always thought the customer was king but not with this lady. After I was taken to the back I was very happy with the dentist and everybody involved in my care.

Everyone was super friendly and I love the whole experience. Can't believe I had such a wonderful DENTAL appointment, dentist are usually scary:)

Very friendly

I wish I knew that his one tooth was almost laying down, six moths ago. I would of took him sooner to get it fix. Now I can't, it is laying completely down. This is the only one thing that I am not happty with.

I love Dr. Hanna and the whole dental team. Will definitely go back.

I was extremely satisfied with yesterdays' visit. Dr. Kim & Dr. Shamu were very professional.

It is still too early to tell at this time because I have not had any treatment yet, except for x-rays!

dr. lee a 10 +

Great group of people!

You already know about my feelings about your lack of emergency service. I also have some questions about the constant need for special treatments by the hygenist. Is it really needed. If so then I do want to go ahead with it.

Great job

We appreciated the prompt service when needed to get an appointment. Thank you.

Because of my fear and my cardio problems I have put off all dental work. BUT I was truly surprised by the painless service. Thank you

I especially want to recognize the receptionist. She is an absolutely lovely young woman and such an asset to the office as the first person met by patients. Very professional as well as friendly.

Very professional atmosphere. Pleasant surroundings. Would highly reccommend this office to others. Liked the idea that my emergency tooth repair was handled immediately. Thanks so very much.

I was impressed with the very complete initial examination!!

I appreciate the professional manner in which all members of the dental team operate.

The Staff are friendly and very helpful.

Great office! Was upset that insurance changed and now part of an hmo and assigned a dentist, but you have made me eat my words! thanks

Natalie was by far the best Hygenist I've ever seen. She was kind, professional and above all courteous and understanding. She always took time to make sure I was comfortable and to explain exactly what was happening. Huge Kudos to Natalie!

Was a great!!!!!!

The carpet in the corners of the x-ray room were dirty and looks like it has not been property vacuumed for a long time. The x-ray lady smelled of smoke, hands also (they were in my mouth, gloves didn't help hide smell).

We are very pleased with this dental office. The staff is very kind and it makes the visit with a young child go smoothly.

I was sick again over the Amoxicillin I took, I presume. Last time I was ill for about 6 hours. This time the vomiting lasted about 3 hours. When I left the office I felt fine and by the time I got home it started. I will have to find a substitute medication to manage this weakening after effect. Otherwise, I thought every other thing was excellent.

Unlike my previous dental group, Desert Gateway did not try to pressure me into treatments I could not afford at the present time. Also, unlike my previous dental group, DG gave me an itemized estimate for all suggested treatments so I could plan ahead.

I want to give thank to my doctor for your professinaleise you are very profecional thank you

We are so happy to have made the change in Dentists, everyone was so warm and personable. "especiality that little Kimberly"

THe only thing that i was wondering about was, that i didn't get the cleaning that was advertised with the initial visit, so since i have a deep cleaning scheduled i was wondering if, it, would be discounted?

I would like some vaseoline or cream or something on my lips to help facilitate stretching my mouth for examination when Dr. Hanna was examining my teeth. I tend to have very dry lips. I will bring some cream along with me next time.

Both doctors spoke in a soft gentel voice that made me very comfortaboe

I really think your X-Ray Technician should be a little more personable. She barely cracked a smile while I was in her chair. My overall experience with all the rest of your staff was very satisfactory. Thank you.

Dentist and office manager have been amazing! Due to my dental needs the cost was very high but they assisted me with a financial plan that I could afford. Also with my scheduling they have been extremely flexible!

Staff was very friendly and understanding with all my needs. Very happy withthis dental office ;)

everyone in the office have great customer service skills. The problem is that everything is so expensive.

I am looking forward to my next visit.

Dr Hanna, Dr Seim, Dr Kim area are all excellent doctors. I fell that I had excellent care from them. The dental assistants Janet and a male both seemed out of place compared to everyone else's kind, caring demeanor. Janet does not have a gentle touch and perhaps rushes when she doesnt need too. Overall, I am very happy with the care I received from the physicians and haved referred friends and coworkers. I appreciate the care I received.

The staff is always very freindly and answers any questions i may have.

If I return to the area next year I will definitely return to the office in time to have the treatment plan needed.

The staff is very courteous and professional. They go out of their way to see that the patient receives excellent treatment and care.

I was very impressed with the friendliness and professionalism of the staff. I also really appreciated that most of the paperwork was electronic which is much more environmentally friendly than any of the other medical facilities to which I had been. My one criticism is that I found the dentist a little pushy. I wanted to wait to have a cavity filled and he was a little aggressive about me getting it filled right away. I felt he lacked some tact. It's fine to say I'd recommend that you do it right away, because it may grow, which he did initially. Then, he came in a second time and said, "This is a cavity. You shouldn't wait." This is unprofessional and not respecting the patient's autonomy. The ultimate decision rests with the patient. And when a dentist is really pushy it gives one the impression that he's unprofessional or out to make a buck. Overall, though my experience was very positive, because of the friendly receptionists and the rest of the dental staff. I made

This is a great team, and the dentist, Dr. Hanna, is a good communicator.