Pavilion Dental Group & Orthodontics

The specialist that performed my root canal was amazing. I have to say that the specialist and his assistant worked extremely well together. I'm very satisfied with the treatment and care I received. Thank you.

Exceptional staff and overall experience!

The most pleasant experience at a dental office !

Everyone was so pleasant and wonderful! I am truly looking forward to having my dental work done in this office!

We were impressed at how many x rays were taken, never experienced that before, also the state of the art equipment used and the friendly staff. We really liked Dr Koop, he explained everything and didn't feel any pressure to do anything we weren't comfortable with.

I don't feel like I am a dollar sign, like I have at some other clinics in the past. They offer a level of service that I have not found before.

Your staff was great and my treatment was completed in a very timely and professional manner.

Best ever!

The only negative was the cleaning was painful. I know I don't floss enough, but that was one of the most painful flossings I have ever had. Everything else was excellent!!!!

Your staff is awesome and handles our whole family with the most respect and professionalism.

Hands down best dental office I've ever been to!!

WOW, It felt like I was a VIP paitent. The staff was incredible, and well articulated in explaining my treatment. I felt extremly comfortable, one of the staff even gave me some fruit to eat and a cookie :) as for the procedure itself, it was very painless and every step was explained to me. I will be sure to recommend friends and family to this dental office. I am very, very impressed.

Very efficient, staff knowledgable, friendly, dr lam is professional, and extremely efficient in his field

Very fast check in procedure. I really liked Bell that polished my teeth. Very smart and sweet. Than the other girl cleaned my teeth. I did not have to wait because Bell polished my teeth first because the dental hygenist was with another patient. Glad I did not have to sit around and wait. Great concept to use Bell as a in between.

Dr. Block was very professional and took great care of me. I haven't been to a dentist in some time and I will be going on the regular now. Thank you!

Staff is wonderful. I recommend this facility to anyone who needs dental care.

Very Professional. My the best experience I have ever had with a dentist. Thank you.

i have been to many dentist in the last 25 years and you guys are the best ever. i wish i knew about you then rather than waisting my time money and energy at all the bad dentists. you are ecceptional and top top knotch

My appointment was started on time, x-rays went smoothly, received good news from the Doctor and as always Elizabeth took very good care of me.

Excellent overall experience! Dr. Block is great and so is the rest of the office staff. After 25+ years with another dental group, I'm please that I made the switch to Pavilion and Dr. Block.

Friendly staff, A+ service.

I would have like to have known before my appt that my insurance would not cover my cleaning and had the option of scheduling in January and using my flex spending card.

This Pavilion Dental office is fantastic.

Iam so glad I found this office. It was a great experience......

I was in much pain and your staff helped me!

Would have liked to have cleaning done at same visit, but not enough time, I suppose. Had to re-schedule cleaning for a week later.

I felt no one acknowledge me when I first came in the front door. No one said hello or had a smile on their face.

I normally don't give excellent ratings but the care was excellent thanks much no pain.

This is the first visit to your office where I left feeling unsatisfied with the office visit. I have been a patient for nearly 3 years. My hygenist was awesome, dentist very good, and tech who did my x-rays very pleasant, but I waited over 20 minutes to get xrays taken after my cleaning and had to go to work after my appointment, and was not happy with not even being acknowledged during my wait. I really think that they forgot I was waiting. The overall feel of the visit was that the office was not running at full speed. Then to top it off, when I got my EOB from Delta Dental, you charged for a filling that was not done, so I had to call them, then call the office to get that corrected. I still have some work to be done, but have been postponing it until I have a better feeling that it will be done correctly and in the time promised. As I mentioned earlier, all my previous visits have been satisfactory, but the last one was just not up to the professional level that I exp

I really do like all the people at the office, and would love to say it was all great, there have just been a few times when I have had to clear some matters up, that I felt should have been taken care of, and some unexpected things concerning my procedures that i felt should have been explained more thoroughly...i know i have a responsiblity in reading all materials, but when it has been awhile, i think you should hear of all the details by the Dr. I do like everyone, and do think they try their best.

I hate going to the dentist but I don't mind coming to this office. The staff and the doctor are extremely good at making me feel at ease.

Love the office. Staff is friendly & helpful but the front receptionist needs to wear clothing to show less cleavage. She leaned over to show me a form and I saw too much of her. Not professional.

I have been a patient for several years, and will continue to be.

The staff is always extremely professional, friendly and efficient. Appointments are on-time, which I find to be respectful. We've just had two incidents (one each with two different members of the family, and with two different hygenists) where the hygenist was a little too rough in cleaning teeth. Other than this, our experiences have been as close to perfect as possible.

The periodontist Dr. Mata was excellent. He was very knowledgable and concerned. His team of assistants were excellent. They made my dental experience very positive. Great job!!!

Insurance through Boeing ends Sept 1st.

We are waiting on approval of dental treatment plan from my Oncologist, and are hoping he approves Dr Block recommendations.

My Hygenist was the most efficient and professional I have ever received. I look forward to my October cleaning

i really appreciated dr. block's honest but no pressure approach to my dental needs.

Great choice of music playing in office.

I was referred to this group by my daughter and she was absolutely correct in her opinion of this dental group. I wish I would have made the change to join this group earlier.

Love Liz my hygentis and and all personel

As you are getting busy, it is more difficult to get an appointment when I am in town. I am very satisfied with my dental care and will continue to come and refer your practice.

I was disappointed with the manner in which the hygienist handled my shy 5 year old daughter (who gets very nervous when she goes to the dentist).

TOTAL COST HIGHER THAN I WOULD LIKE TO PAY

Thank you for always making our family feel great and taking such good care of them!! Now you know why we've referred so many people (single's & families both) to Pavilion!

I did not have an appointment but was placed in an uncomfortable chair for over an hour and then was told after the Dr. saw my exray that I need to have my tooth extracted and was given an appointment with another Dr in Glendale which I rushed to .

I had a question regarding my billing statements and it was answered to my complete satisfaction and I now understand the process. Thank you.

Felt very comfortable with everybody -- my wife will be making an appointment soon.

I have only had my teeth cleaned so far. I was not impressed with the first hygenist but decided to come back one more time and Pamela was excellent. The office is needing paint already. The dental chair did not appear clean. The toilet paper holder was broken in the bathroom. This can lead to patients perceptions that the care won't be good if the office is not maintained. I did not find the music on both visits to be conducive to relaxation and professional in what patients might find a stressful situation. Being in healthcare for many years I have learned these things matter to patients. Many patients won't say it but they think it or won't come back. A sense of professionalism in the office is essential to patient loyalty. The staff and dentist are extremely friendly and welcoming. The dentist walked me out which was impressive. They accomodated my extremely busy scchedule by letting me come 15 minutes late which is outstanding service. Thank you for asking for feedback.